Redressal Mechanism for Insurance sectors :

Redressal Mechanism for Insurance sectors :
1. In case you have any query or complaint/grievance, you may approach our local branch. The local Branch Address is
mentioned in the policy document.
2. In case you are not satisfied with the decision of the above office, or have not received any response within 10 days,
3. In case you are not satisfied with the decision/resolution of the Company, you may approach the Insurance
Ombudsman if your grievance pertains to:
- Insurance claim that has been rejected or dispute of a claim on legal construction of the policy
- Delay in settlement of claim
- Dispute with regard to premium
- Non-receipt of your insurance document
4. The complaint should be made in writing duly signed by the complainant or by his legal heirs with full details of the
complaint and the contact information of complainant.
5. As per provision 13(3) of the Redressal of Public Grievances Rules 1998, the complaint to the Ombudsman can be
made,
- Only if the grievance has been rejected by the Grievance Redressal Machinery of the Insurer
- Within a period of one year from the date of rejection by the insurer
- If it is not simultaneously under any litigation.