Redressal Mechanism :
Step No:1
Customer care: Customers can contact the Customer Care officers over phone for redressal of issues or send an email/letter to the mail ids/addresses displayed in the posters at the branches and on the website.
Customer care: Customers can contact the Customer Care officers over phone for redressal of issues or send an email/letter to the mail ids/addresses displayed in the posters at the branches and on the website.
Step No:2
Branch: Customer can speak to the branch officials for resolution of their issues or register their grievances through the complaint book available in the branches. Alternatively, customers can drop their complaint/feedback in the boxes made available at the branch
Branch: Customer can speak to the branch officials for resolution of their issues or register their grievances through the complaint book available in the branches. Alternatively, customers can drop their complaint/feedback in the boxes made available at the branch
Step No:3
Escalation of complaints: If a customer is not satisfied with the resolution provided through various channels, the customer can escalate the issues to the Nodal Officer.
Escalation of complaints: If a customer is not satisfied with the resolution provided through various channels, the customer can escalate the issues to the Nodal Officer.
S.No Bank Name Customer Care Branch Manager Nodal Officer Banking Ombudsman
1. Indian Bank
1800 425 422
Shri T.S.Bhaskaran
General Manager/Zonal Manager
Indian Bank, Zonal Office,
55 Ethiraj Salai,
Chennai 600 008.
Ph: 044 -2825 6886.
Email:ibcochgmsec@indianbank.co.in
1. Indian Bank
1800 425 422
Shri T.S.Bhaskaran
General Manager/Zonal Manager
Indian Bank, Zonal Office,
55 Ethiraj Salai,
Chennai 600 008.
Ph: 044 -2825 6886.
Email:ibcochgmsec@indianbank.co.in
Shri G. N. Hegde.
General Manager (TMD/RMD)
Indian Bank, Corporate Office,
# 254-260, Avvai Shanmugham Salai,
CHENNAI – 600014.
Ph :(044) 28134417, 28134513. F No.044 -2813 4080
Email: nodalofficercs@indianbank.com
General Manager (TMD/RMD)
Indian Bank, Corporate Office,
# 254-260, Avvai Shanmugham Salai,
CHENNAI – 600014.
Ph :(044) 28134417, 28134513. F No.044 -2813 4080
Email: nodalofficercs@indianbank.com
Shri S. Ganesh
C/o Reserve Bank of India,
C/o Reserve Bank of India,
Fort Glacis, Chennai 600 001
Tel No. (044) 2539 9170 / 25395964 /25399158
Fax No.044-25395488.
India.Grievance.Redressal.Officer@Citi.com.
c.l.wasan@citi.com m.sohoni@citi.com
Tel No. (044) 2539 9170 / 25395964 /25399158
Fax No.044-25395488.
7. HDFC Bank 044 - 23744704 044 – 66004332
1800 22 4060
Manager, HDFC Bank Cards Division,
PO BOX # 8654, Thiruvanmiyur PO
Chennai - 600 041.
customerservices.cards@hdfcbank.com
Manoj Prem,
Grievance Redressal Officer,
HDFC Bank Cards Division,
8, Lattice Bridge Road,
Thiruvanmiyur,Chennai 600041.
Email :grievance.redressalcc@hdfcbank.com
N Premanand
HDFC Bank Ltd., Prince Kushal
Towers, First Floor, A Wing, 96, Anna
Salai, Chennai - 600002.
Tel no : 044 28616430, Fax : 044 28616409
RIM : 09381099522
Email n.premanand@hdfcbank.com
Shri S. Ganesh
C/o Reserve Bank of India,
Fort Glacis, Chennai 600 001
Tel No. (044) 2539 9170 / 25395964 /25399158
Fax No.044-25395488.
8. Syndicate Bank,
1800 22 50 92 OR 1800 225092
Sri I N R Bhat, General Manager,
SyndicateBank, Regional Office,
I Floor, Leelavathi Building
No.69, Armenian Street, Chennai-600 001.
044 - 25261155 (O)25219964 - 65 9840390585 (M)
tn.6022chnro@syndicatebank.co.in
Sri H. N. Vishweshwar
General Manager
Syndicate Bank, Corporate Office
Planning & Development Department
Syndicate Bank Building
2nd Cross, Gandhinagar
Banagalore – 560009
Phone : 080-22260281
Fax : 080-22208960
E-Mail : syndcare@syndicatebank.co.in
Shri S. Ganesh
C/o Reserve Bank of India,
Fort Glacis,Chennai 600 001
Tel No. (044) 2539 9170 /25395964 /25399158
Fax No.044-25395488.
Tel No. (044) 2539 9170 / 25395964 /25399158
Fax No.044-25395488.
India.Grievance.Redressal.Officer@Citi.com.
c.l.wasan@citi.com m.sohoni@citi.com
Tel No. (044) 2539 9170 / 25395964 /25399158
Fax No.044-25395488.
7. HDFC Bank 044 - 23744704 044 – 66004332
1800 22 4060
Manager, HDFC Bank Cards Division,
PO BOX # 8654, Thiruvanmiyur PO
Chennai - 600 041.
customerservices.cards@hdfcbank.com
Manoj Prem,
Grievance Redressal Officer,
HDFC Bank Cards Division,
8, Lattice Bridge Road,
Thiruvanmiyur,Chennai 600041.
Email :grievance.redressalcc@hdfcbank.com
N Premanand
HDFC Bank Ltd., Prince Kushal
Towers, First Floor, A Wing, 96, Anna
Salai, Chennai - 600002.
Tel no : 044 28616430, Fax : 044 28616409
RIM : 09381099522
Email n.premanand@hdfcbank.com
Shri S. Ganesh
C/o Reserve Bank of India,
Fort Glacis, Chennai 600 001
Tel No. (044) 2539 9170 / 25395964 /25399158
Fax No.044-25395488.
8. Syndicate Bank,
1800 22 50 92 OR 1800 225092
Sri I N R Bhat, General Manager,
SyndicateBank, Regional Office,
I Floor, Leelavathi Building
No.69, Armenian Street, Chennai-600 001.
044 - 25261155 (O)25219964 - 65 9840390585 (M)
tn.6022chnro@syndicatebank.co.in
Sri H. N. Vishweshwar
General Manager
Syndicate Bank, Corporate Office
Planning & Development Department
Syndicate Bank Building
2nd Cross, Gandhinagar
Banagalore – 560009
Phone : 080-22260281
Fax : 080-22208960
E-Mail : syndcare@syndicatebank.co.in
Shri S. Ganesh
C/o Reserve Bank of India,
Fort Glacis,Chennai 600 001
Tel No. (044) 2539 9170 /25395964 /25399158
Fax No.044-25395488.
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